Legal information & terms

Legal Notice

The flamejet.org website is published in line with standard transparency practices for online commerce. The paragraphs below set out the identity of the publisher, the ways to reach us and the rules that govern the use of the content we publish.

Publisher and contact

Hosting

The site is deployed on a secure cloud infrastructure that relies on an international content delivery network. Any request relating to hosting can be sent to the contact address above, and we will forward it to the provider concerned.

Intellectual property

The content on flamejet.org (whether text, visuals, illustrations, videos, logos, trademarks, icons, graphic elements, layout or code) is protected under intellectual property law and remains the property of FlameJet or its partners. Reproducing, distributing, adapting or reusing it, in whole or in part, requires prior written consent. Any unauthorized use may engage the responsibility of the person who carries it out.

Editorial responsibility

The information published is provided for general guidance and may change over time. Despite the care taken to keep it up to date, no guarantee is given as to its completeness or perfect accuracy at all times. FlameJet cannot be held liable for any unavailability of the site, technical errors or the consequences of using the information provided. Any links to third-party sites do not engage our responsibility for their content.

Terms & Conditions

These terms govern the sales made between FlameJet, as the seller, and any buyer (hereinafter "the Customer") placing an order on flamejet.org. Confirming an order means full acceptance of the terms described below.

1. Scope

These terms apply to every order placed through the site, whatever the product concerned. They take precedence over any other terms, unless expressly agreed otherwise in writing by the seller.

2. Products offered

The main features of each item appear on its product page. We take care to ensure the photos and descriptions reflect the products faithfully; minor differences in presentation do not, however, affect the validity of the sale or engage our responsibility.

3. Prices and payment

Prices are shown in US dollars, plus any shipping fees stated before you confirm your order. The price that applies is the one in effect at the time of the order. Payment is made online through a secure payment provider; card details are handled by our provider and are never stored on our own servers.

4. Order processing and delivery

Orders are prepared within 1 to 3 business days after payment is confirmed, then shipped to the address provided by the Customer. Delivery time is usually between 5 and 20 calendar days. Events beyond our control (force majeure, customs formalities, strikes, carrier delays) may occasionally extend this timeframe.

If a package has not been received within thirty (30) days, we invite the Customer to let us know at support@getflamejet.com so that a suitable solution can be found.

5. Right to cancel and satisfaction guarantee

The Customer has fourteen (14) days to cancel the order without having to give a reason, in line with consumer protection standards.

Beyond this legal right, FlameJet offers a 30-day money-back guarantee from the date of receipt. To use it, simply write to support@getflamejet.com before the deadline to get the steps to follow and the return address. The item must be returned complete, in its original packaging and in perfect condition. Except for a defective product, return shipping costs are the Customer's responsibility. The refund is issued within fourteen (14) days of receiving the return, using the original payment method.

6. Legal and commercial warranties

All our products benefit from the legal warranty of conformity and the warranty against hidden defects. Each FlameJet lighter is further covered by a commercial warranty against manufacturing defects.

This warranty covers neither normal wear and tear nor damage resulting from improper use or inappropriate handling. To make a claim, the Customer sends their order reference, a description of the defect and, if possible, photos to support@getflamejet.com.

7. Customer service and complaints

Our team is available for any question or complaint:

• By email: support@getflamejet.com

Before taking any action with a third party (bank or payment provider), the Customer agrees to first contact our customer service, which will do its best to resolve the matter amicably.

8. Governing law and dispute resolution

These terms are governed by the law applicable at the Customer's place of residence, with the consumer protections offered by applicable national laws remaining fully in effect. In the event of a disagreement, we will first seek an amicable resolution with customer service; failing that, the competent court will be determined according to the rules that protect the consumer.

Privacy Policy

Protecting your personal data is a priority. This policy explains what information we collect on flamejet.org, for what purpose and with what safeguards, in line with the principles of the General Data Protection Regulation (GDPR).

Who handles your data?

The party responsible for the data collected on flamejet.org is FlameJet. For any request relating to your personal information, a single address: support@getflamejet.com.

What data and why?

We limit collection to the information that is useful for the purposes described below:

• Contact details (first name, last name, mailing address, email, phone): needed to prepare, ship and track your orders.
• Technical browsing data (IP address, device and browser type, pages viewed): used for security and statistics.
• Payment details: handled directly by our secure provider, they are not stored on our servers.

Purposes

• Manage and track your orders;
• Provide after-sales service and customer support;
• Improve how the site works and feels;
• Send you marketing offers, only if you have consented;
• Meet our legal and accounting obligations.

How long is it kept?

Your data is kept only for as long as the purpose requires, plus any applicable statutory retention periods, notably for accounting records.

The rights you have

The GDPR gives you, at any time, several rights over your data:

• Access to the information about you;
• Rectification of inaccurate or incomplete data;
• Erasure of your data;
• Restriction of processing;
• Portability of your data;
• Objection to processing.

To exercise one of these rights, write to us at support@getflamejet.com. You may also lodge a complaint with your local data protection authority if you feel your rights are not being respected.

Cookie Policy

Like most sites, flamejet.org uses cookies and similar technologies to keep the site running smoothly, measure its audience and adapt the content shown. This section explains what they are and how you stay in control.

Definition

A cookie is a small file stored on your device (computer, tablet or smartphone) when you visit a site. It helps the site recognize your browser and remember certain information about your visit.

The different types of cookies

Essential cookies

Required for the site to work, they cannot be disabled. They handle session security, cart management and remembering your key preferences.

Analytics cookies

They tell us, in anonymized form, how the site is used (most-viewed pages, visit duration, and so on) so we can improve the experience.

Functional cookies

They remember your choices (language, preferences, sign-in details) so you do not have to re-enter them on every visit.

Advertising cookies

Where applicable, they are set by our partners to understand your interests and show you more relevant ads, including on other sites.

Managing your preferences

You can adjust cookie management at any time from your browser settings:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Settings > Safari > Privacy
• Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling essential cookies may make some site features unavailable.

Lifespan

The storage period for cookies does not exceed thirteen (13) months. After that, your consent is requested again.